Payments platform runs 24/7 with proactive cost and failure control.

# BFSI Customer Story — 24/7 always-on monitoring

**Industry:** BFSI
**Cloud:** AWS
**Outcome:** 24/7 always-on monitoring

## Summary
End-to-end AWS and DR infrastructure management, centralized monitoring, and CI/CD for a payments acceptance provider.

## The Challenge
The client operates an end-to-end payments acceptance service for merchants across online and offline channels. Their distributed payment processing workload spanned AWS, on-prem data center, and disaster recovery environments — each with its own EC2 instances, network devices, S3 storage, API gateways, and databases to babysit.Without a unified monitoring layer, the team was reacting to incidents instead of preventing them, and monthly infrastructure spend was drifting up with no single pane of glass to explain why. They needed a partner to take full operational ownership and bring discipline to both cost and reliability.

## The Solution
CloudHedge took over full infrastructure management across AWS, the data center, and DR — covering EC2, S3, API gateways, network devices, and databases. A centralized monitoring system was rolled out, giving the team a single place to see health, utilization, and anomalies across every environment.Software deployment oversight moved onto an automated CI/CD pipeline, while a JIRA-based ticketing workflow formalized incident response and service levels. Proactive alerting surfaced failures and application issues before customers noticed, and continuous resource-utilization reviews kept spend aligned with actual load.

## The Outcome
Monthly infrastructure expenses came down through active cost management, and the team stopped getting surprise bills thanks to proactive resource monitoring. Alerts now fire before payments workflows are impacted, and every incident is tracked to resolution through JIRA.The combination of centralized monitoring, automated CI/CD, and 24/7 service oversight gave the payments business the operational agility it needed — releases ship faster, uptime is predictable, and the infra team can focus on optimization instead of firefighting.


## Stack
- AWS
- EC2
- S3
- API Gateway
- RDS
- JIRA
- CI/CD



## Contact
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